Tenants first raise their concern with their landlord. The landlord should remedy any defect. If a repair is not carried out, tenants can refer their problem to DASH who will help to resolve the dispute.
Complaints sent to the scheme must be in writing and clearly state:
Details of the breach of DASH standards – details can be found in the DASH scheme manual
How the tenant has already tried to remedy these breaches with the landlord or letting agent
Any relevant dates concerning the particular problem
A contact address and telephone number for the person making the complaint
If the tenant is not satisfied with the decision they may refer the matter to a Review Panel. Details are available from the DASH.
DASH Landlord Accreditation Scheme