<?xml version="1.0" encoding="utf-8"?><rss version="2.0"><channel><title>Available Training Courses</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses</link><description>Available Training Courses</description><item><title>Basic Building Construction and Common Defects Training Course</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/basic-building-construction-and-common-defects-training-course</link><description>&lt;style class="WebKit-mso-list-quirks-style"&gt;&lt;!--
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&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; 1 full day&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Virtual OR Face to Face&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style="font-size: 12pt; font-family: Calibri, sans-serif;"&gt;Regulatory Compliance Officer Level 4 Apprentices, Graduates, Housing Diploma learners, Officers transitioning into Housing Standards Teams, Local Authority Technical Officers and&amp;nbsp;&lt;/span&gt;&lt;span style="font-size: 12pt; font-family: Calibri, sans-serif;"&gt;other&amp;nbsp;&lt;/span&gt;&lt;span style="font-size: 12pt; font-family: Calibri, sans-serif;"&gt;Housing Professionals in both Private and Social Rented Sectors&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;p class="MsoNormal" style="font-size: medium; font-family: Aptos, sans-serif; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;This course supports delegates to build their knowledge of basic construction methods of typical residential buildings and the most common visible building defects likely to be encountered within their role.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; font-family: Aptos, sans-serif; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;The course includes the correct terminology to describe residential construction elements, helping delegates to communicate more efficiently and effectively within their role.&amp;nbsp;&amp;nbsp;This session is ideal preparation for delegates who will be completing future inspections to help build confidence with report writing and communicating defects with colleagues and contractors.&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; font-family: Aptos, sans-serif; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Please note: the link between defects, hazards and the Housing Health and Safety Rating System (HHSRS) is referenced, but this course does not include in depth information regarding HHSRS or HHSRS calculations.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; font-family: Aptos, sans-serif; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Need detailed HHSRS training? &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Use the &lt;/span&gt;&lt;a href="https://forms.cloud.microsoft/e/1xAmPKzwxm?origin=lprLink" target="_blank" style="font-family: Arial, sans-serif;"&gt;DASH HHSRS Course Finder&lt;/a&gt;&lt;span style="font-family: Arial, sans-serif;"&gt; to find the right HHSRS course for you.&lt;/span&gt;&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;/span&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Learning Outcomes:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
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&lt;li class="MsoNormal" style="background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Describe basic residential building constructions&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Identify common visible housing building defects&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Interpret construction issues accurately&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Discuss building terminology with confidence to explain building defects&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Recognise when to seek specialist assistance&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span lang="EN-US" style="font-family: Calibri, sans-serif;"&gt;Demonstrate ability to record findings&lt;/span&gt;&lt;/li&gt;
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&lt;pre class="MsoNormal" style="margin: 0cm 0cm 0cm 144pt; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-indent: -144pt; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Certification:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Attendance and knowledge check&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;Price on application&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Course Dates: &lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Now taking bookings for closed cohorts from March 2026,&lt;/span&gt;&lt;span style="font-family: 'Segoe UI', sans-serif; font-size: 10pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank" style="font-family: 'Segoe UI', sans-serif; font-size: 10pt;"&gt;Click Here&lt;/a&gt;&lt;span style="font-family: 'Segoe UI', sans-serif; font-size: 10pt;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;to register your interest.&lt;br /&gt;Face to Face open Chort course: 20th April 2026 at&amp;nbsp;&lt;/span&gt;Kedleston Road Centre, 184 Kedleston Rd, Darley Abbey, Derby DE22 1GT&lt;br /&gt;&lt;br /&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="color: black;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Find more DASH Training Courses here:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;&amp;nbsp; &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-size: 12pt;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Mon, 09 Feb 2026 14:40:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/basic-building-construction-and-common-defects-training-course</guid></item><item><title>HHSRS Core Competency Course for Practitioners </title><link>https://www.dashservices.org.uk:443/Training/Training-Courses/hhsrs-competency</link><description>&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;HHSRS was developed as a component of the Housing Act 2004 to replace the Fitness Standard. If you are a private sector housing practitioner it is likely that you will be required to apply HHSRS in your everyday role.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;An online version of this course is now available via the Zoom Platform.&lt;/p&gt;
&lt;h4&gt;&lt;b&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica-Bold;"&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica-Bold;"&gt;Who Should attend?&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/h4&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;People who need to assess properties according to the HHSRS, housing managers who need to learn how the HHSRS may change their property ratings and how to prioritise failings, managers who need to supervise staff who are assessing properties.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;The course will help organisations come to terms with the practical application and implications of the Housing Health and Safety Rating System (HHSRS). By the end of this course, participants will understand the principles behind the Housing Health and Safety Rating System and will understand how to link deficiencies, hazards and the likelihood of harms.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Use the &lt;a href="https://forms.cloud.microsoft/e/1xAmPKzwxm?origin=lprLink" target="_blank"&gt;DASH course finder&lt;/a&gt;&amp;nbsp;to make sure this HHSRS course is right for you.&lt;br /&gt;&lt;/span&gt;&lt;/p&gt;
&lt;h3 class="MsoNormal" style="margin: 5pt 0cm; line-height: 150%; mso-layout-grid-align: none;"&gt;&lt;b&gt;&lt;span style="color: #333399; font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Helvetica-Bold;"&gt;&lt;span style="font-size: medium;" size="3"&gt;Certification&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span style="font-family: Times New Roman; font-size: medium;" size="3" face="Times New Roman"&gt; &lt;/span&gt;&lt;span style="color: black; font-family: 'Calibri','sans-serif'; mso-bidi-font-family: Helvetica;"&gt;&lt;span style="font-size: medium;" size="3"&gt;Delegates will receive a certificate of Competence in applying the HHSRS from DASH Services. This course provides evidence that a delegate has attended training and has demonstrated an acceptable understanding of HHSRS through their submitted assignment and their participation in course discussions. DASH is widely regarded as a leading specialist&lt;/span&gt;&lt;span style="font-size: medium;" size="3"&gt;&amp;nbsp;in HHSRS training in the UK&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;/p&gt;
&lt;h3 class="MsoNormal" style="margin: 5pt 0cm; line-height: 150%; mso-layout-grid-align: none;"&gt;&lt;span style="text-decoration: underline;"&gt;&lt;b style="mso-bidi-font-weight: normal;"&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic', 'sans-serif'; font-size: 10pt; text-decoration: underline;"&gt;Sample ONLINE HHSRS&lt;/span&gt;&lt;/b&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic', 'sans-serif'; font-size: 10pt; text-decoration: underline;"&gt; &lt;/span&gt;&lt;b style="font-size: 13px;"&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic', 'sans-serif'; font-size: 10pt; text-decoration: underline;"&gt;Course Programme&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/h3&gt;
&lt;p&gt;&lt;b style="mso-bidi-font-weight: normal;"&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Session 1: 9.30am - 1.00pm&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Background and Development of the HHSRS&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Inspecting and Identifying Deficiencies&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Introduction to the Guidance&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&lt;span style="color: #000000;"&gt;Rating Hazards and the Scoring Procedure&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&lt;b style="mso-bidi-font-weight: normal;"&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Session 2: 9.30am - 1.00pm&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;The software and the Paper Scoring Form&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;The Worked Examples&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Rating Hazards&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Briefing on Practical Exercise&lt;/span&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;As HHSRS adopts a &amp;lsquo;risk based&amp;rsquo; approach to property defects, there can be a great deal of variation in hazard ratings from practitioner to practitioner. This course incorporates an assessment that must be completed between day one and two of the course.&lt;/span&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/span&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;There is a break of at least 20 days between Session 2 and Session 3.&lt;/span&gt;&amp;nbsp;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm 0cm 10pt; line-height: 150%; mso-layout-grid-align: none;"&gt;&lt;b&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Session 3: 9.30am - 1.00pm&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm 0cm 10pt; line-height: 150%; mso-layout-grid-align: none;"&gt;&lt;span style="color: black; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;The second day of the training concentrates mainly on reports given by delegates on their assessments and provides the opportunity for feedback and discussion.&lt;/span&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&lt;strong style="caret-color: #000000; color: #000000; font-family: 'Segoe UI', Trebuchet, Arial, sans-serif; font-size: 13px;"&gt;&lt;span style="font-family: 'Century Gothic', sans-serif; font-size: 13.3333px;"&gt;Delegates must attend all sessions to pass the course&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&lt;strong&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica-Bold;"&gt;Next Course Dates:&amp;nbsp;&lt;/span&gt;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Now taking bookings for 2026, &lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest.&lt;/p&gt;
&lt;p class="xmsonormal"&gt;&lt;span style="font-family: Calibri, sans-serif; font-size: 14.6667px;"&gt;We also have availability for bespoke courses for your organisation should you wish to commission specific dates.&lt;/span&gt;&lt;/p&gt;
&lt;h3 class="MsoNormal" style="margin: 5pt 0cm; line-height: 150%; mso-layout-grid-align: none;"&gt;&lt;b&gt;&lt;span style="color: #333399; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica-Bold;"&gt;&lt;span style="text-decoration: underline;"&gt;Course Fee&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&lt;strong&gt;Online&lt;/strong&gt;&amp;nbsp;- Local Authorities who pay an annual DASH membership: &amp;pound;425 per delegate / non-members &amp;pound;495 per delegate&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&lt;strong&gt;Face to face in person&lt;/strong&gt;&amp;nbsp;-&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: 'Century Gothic', 'sans-serif'; font-size: 13.3333px;"&gt;We also deliver this course face to face in a classroom environment either locally with DASH or you can procure a course especially for your organisation and we will come to you.&lt;/span&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;&amp;nbsp;L&lt;/span&gt;&lt;span style="font-family: 'Century Gothic', 'sans-serif'; font-size: 13.3333px;"&gt;ocal Authorities who pay an annual DASH membership:&lt;/span&gt;&lt;span style="font-family: 'Century Gothic', 'sans-serif'; font-size: 13.3333px;"&gt;&amp;nbsp;&amp;pound;425 per delegate / non-members: &amp;pound;495 per delegate.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Our costs include the Assessment fee and certification. &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: black; line-height: 150%; font-family: 'Century Gothic','sans-serif'; font-size: 10pt; mso-bidi-font-family: Helvetica;"&gt;Course packs are provided by emailed and include the HHSRS guidance manual and worked examples for delegates to retain and will be sent prior to the course.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;span style="font-family: 'Century Gothic', sans-serif; font-size: 13.3333px;"&gt;Any queries? &amp;nbsp;Contact the DASH Training Team on 01332 641111 or email dashtraining@derby.gov.uk&amp;nbsp;&lt;/span&gt;&lt;/strong&gt;&lt;strong&gt;&lt;span style="font-family: 'Century Gothic', sans-serif; font-size: 13.3333px;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-family: 'Century Gothic', sans-serif; font-size: 10.6667px;"&gt;To view the DASH Training Terms and Conditions &lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;We will always try to ensure that all material is as accurate and valid as we can make it.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;However, you should note that content is for general information only and we cannot guarantee that the information and advice given will always apply to a specific situation, or that the documents and forms provided will always be the most suitable for your particular situation.&lt;/p&gt;
&lt;p class="MsoNormal"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any problems resulting from your use of DASH Services, Derby City Council&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;i&gt;&lt;span lang="EN" style="font-size: 8.5pt; font-family: Arial, sans-serif; color: red; border: 1pt none windowtext; padding: 0cm; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;"&gt;Refunds will not be given on any cancellations made within 15 working days of the training date. Substitute delegates may be accepted prior to day 1.&amp;nbsp; Delegates must complete and pass all 3 sessions to be awarded their certification&lt;/span&gt;&lt;/i&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="color: #1f497d; font-family: 'Century Gothic', sans-serif; font-size: 10.6667px;"&gt;To view the DASH Services, Derby City Council Privacy Notice&lt;/span&gt;&lt;span style="color: #1f497d; font-family: 'Century Gothic', sans-serif; font-size: 10.6667px;"&gt;&amp;nbsp;&lt;/span&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy" style="font-family: 'Century Gothic', sans-serif; font-size: 10.6667px;"&gt;&lt;span style="color: blue;"&gt;Click Here&amp;nbsp;&lt;/span&gt;&lt;/a&gt;&lt;span style="color: #1f497d; font-family: 'Century Gothic', sans-serif; font-size: 10.6667px;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;</description><pubDate>Thu, 22 Jan 2026 17:25:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Training-Courses/hhsrs-competency</guid></item><item><title>Understanding the Pocket Notebook Rules: Online Information Session</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/understanding-the-pocket-notebook-rules-online-information-session</link><description>&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;1 hour&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Virtual&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;DASH Subscribing Local Authority Officers will get first priority&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Session Content:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p style="margin-top: 0px; box-sizing: border-box; color: #242424; font-family: 'Segoe UI', 'Segoe UI Web (West European)', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif; font-size: 16px;"&gt;As criminal investigators Local Authority Housing Officers have a duty to record material that we have viewed and inspected.&lt;/p&gt;
&lt;p style="margin-top: 0px; box-sizing: border-box; color: #242424; font-family: 'Segoe UI', 'Segoe UI Web (West European)', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif; font-size: 16px;"&gt;This is where our pocket notebook comes in.&lt;/p&gt;
&lt;p style="margin-top: 0px; box-sizing: border-box; color: #242424; font-family: 'Segoe UI', 'Segoe UI Web (West European)', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif; font-size: 16px;"&gt;Our pocket notebook will be used to record a range of material throughout the course of our investigation, but it's important that this is done in line with the pocket notebook rules to ensure that it can be referred to appropriately within any legal proceedings.&lt;/p&gt;
&lt;p style="box-sizing: border-box; color: #242424; font-family: 'Segoe UI', 'Segoe UI Web (West European)', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif; font-size: 16px;"&gt;This session will cover what the pocket notebook rules are and how to ensure you adhere to them.&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Free&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Date: &lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Wednesday 4th March 9.30am - 10.30am&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Booking Enquiries:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;email Linda.cobb@derby.gov.uk&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Find more DASH Training Courses here:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" title="Training Courses" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" title="Terms and Conditions" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/About/privacy" title="Privacy Policy" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Thu, 22 Jan 2026 16:40:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/understanding-the-pocket-notebook-rules-online-information-session</guid></item><item><title>HHSRS Awareness &amp; Fitness For Human Habitation Course</title><link>https://www.dashservices.org.uk:443/Contents/Item/Display/3355512</link><description>&lt;style class="WebKit-mso-list-quirks-style"&gt;&lt;!--
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&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; 1 full day&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Virtual OR Face to Face&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&lt;/span&gt;Local Authority Officers and Housing Professionals&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;This course is ideal for those new to the Housing Sector needing to increase knowledge on housing standards, and those who need to be familiar with HHSRS.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The course covers the principles of the HHSRS and how to link deficiencies and hazards, taking a detailed approach to the most common hazards.&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;The relationship between HHSRS and the Homes (Fitness for Human Habitation) Act 2018 is explored, as well as the responsibilities and timelines Social Housing Landlords will need to follow to be compliant with Awaab&amp;rsquo;s Law.&lt;br /&gt;Use the &lt;a href="https://forms.cloud.microsoft/e/1xAmPKzwxm?origin=lprLink" target="_blank"&gt;DASH HHSRS Course Finder&lt;/a&gt; to check if this course is right for you.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Learning Outcomes:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"&gt;&lt;span style="mso-list: Ignore;"&gt;&amp;bull;&lt;span style="font: 7.0pt 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US" style="font-family: Arial, sans-serif; color: black;"&gt;Understand the principles of the Housing Health and Safety Rating System&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"&gt;&lt;span style="mso-list: Ignore;"&gt;&amp;bull;&lt;span style="font: 7.0pt 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US" style="font-family: Arial, sans-serif; color: black;"&gt;Recognise the hazards and harm ratings of the Housing Health and Safety Rating System&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"&gt;&lt;span style="mso-list: Ignore;"&gt;&amp;bull;&lt;span style="font: 7.0pt 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US" style="font-family: Arial, sans-serif; color: black;"&gt;Understand the Homes (Fitness for Human Habitation) Act 2018&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"&gt;&lt;span style="mso-list: Ignore;"&gt;&amp;bull;&lt;span style="font: 7.0pt 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US" style="font-family: Arial, sans-serif; color: black;"&gt;Demonstrate knowledge of Awaab&amp;rsquo;s Law&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"&gt;&lt;span style="mso-list: Ignore;"&gt;&amp;bull;&lt;span style="font: 7.0pt 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US" style="font-family: Arial, sans-serif; color: black;"&gt;Identify the causes of damp and mould and methods of removal&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial; color: black;"&gt;&lt;span style="mso-list: Ignore;"&gt;&amp;bull;&lt;span style="font: 7.0pt 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US" style="font-family: Arial, sans-serif; color: black;"&gt;Discuss the legal responsibilities landlords have to their tenants&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm 0cm 0cm 144pt; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-indent: -144pt; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Certification:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Attendance and knowledge check&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;Members &amp;pound;250&lt;span&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;Non Members &amp;pound;295&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Next Course Dates:&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;p class="MsoNormal" style="font-size: medium; font-family: Aptos, sans-serif;"&gt;&lt;span style="font-size: 10pt; font-family: 'Segoe UI', sans-serif; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;Now taking bookings for 2026, &lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest.&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="color: black;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Find more DASH Training Courses here:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;&amp;nbsp; &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-size: 12pt;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Thu, 22 Jan 2026 16:35:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Contents/Item/Display/3355512</guid></item><item><title>The Renters' Rights Act - Training for Local Authority Officers</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/the-renters-rights-act-key-changes-and-how-it-affects-your-local-authority</link><description>&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Half Day&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Face to Face or Virtual&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Local Authority Officers and other Housing Professionals&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;This course covers the key changes to the private rented sector with the introduction of the Renters' Rights Act, giving an overview of each of the many aspects of the Act.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The session reviews&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;the implementation milestones and possible implications for their landlord communities. This course does not cover enforcement of the Act.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Learning Outcomes:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;ul type="disc" style="margin-bottom: 0cm; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin-top: 0cm;"&gt;
&lt;li&gt;&lt;span style="font-family: Calibri, sans-serif; font-size: 12pt;"&gt;Become familiar with the aims and outline details of the Renters&amp;rsquo; Rights Act.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-family: Calibri, sans-serif; font-size: 12pt;"&gt;Understand the current set out implementation plan and the various timings for each phase of introduction.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style="font-family: Calibri, sans-serif; font-size: 12pt;"&gt;Please note this course is not a Renters' Rights Act enforcement course - it is an overview of each of the parts of the Act.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Price on application (closed cohorts only)&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Next Course Dates:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Now taking bookings for 2026&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Find more DASH Training Courses here:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" title="Training Courses" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" title="Terms and Conditions" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/About/privacy" title="Privacy Policy" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Thu, 22 Jan 2026 16:25:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/the-renters-rights-act-key-changes-and-how-it-affects-your-local-authority</guid></item><item><title>Renter’s Rights Act – a course for Landlords &amp; agents</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/renter%E2%80%99s-rights-act-%E2%80%93-a-course-for-landlords-agents</link><description>&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Half Day&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Face to Face or Virtual&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Landlords and Agents&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;This course covers the key changes to the private rented sector with the introduction of the Renters' Rights Act and how the sector needs to adapt.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The session reviews&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;the implementation milestones and implications for landlords and agents, along with the preparations that are needed to stay compliant.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Learning Outcomes:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;ul type="disc" style="margin-bottom: 0cm; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin-top: 0cm;"&gt;
&lt;li&gt;&lt;span style="font-family: Calibri, sans-serif; font-size: 12pt;"&gt;Become familiar with the aims and outline details of the Renters&amp;rsquo; Rights Act.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-family: Calibri, sans-serif; font-size: 12pt;"&gt;Understand the current set out implementation plan and the various timings for each phase of introduction.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-family: Calibri, sans-serif; font-size: 12pt;"&gt;Consideration how your rental business will be impacted by the many legislation changes within the Act&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-family: Calibri, sans-serif; font-size: 12pt;"&gt;an understanding of the need to plan and prepare for when the legislation is implemented.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Price on application - closed cohorts only&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Next Course Dates:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Now taking bookings for 2026&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Find more DASH Training Courses here:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" title="Training Courses" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" title="Terms and Conditions" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Thu, 22 Jan 2026 14:58:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/renter%E2%80%99s-rights-act-%E2%80%93-a-course-for-landlords-agents</guid></item><item><title>Renters’ Rights Act – Tenant Awareness</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/renters%E2%80%99-rights-act-%E2%80%93-tenant-awareness</link><description>&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;1.5 hours - 2 hours&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Face to Face or Virtual&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Tenants &amp;amp; families of those renting (both social and privately renting)&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;This short session gives tenants a clear, accessible understanding of their rights and responsibilities under the Renters&amp;rsquo; Rights Act. It cuts through legal jargon and focuses on what tenants&amp;nbsp;&lt;i&gt;actually&lt;/i&gt;&amp;nbsp;need to know to feel informed, protected, and able to challenge poor practice. Using real&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria Math',serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: 'Cambria Math'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;‑&lt;/span&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;world examples, myth&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria Math',serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: 'Cambria Math'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;‑&lt;/span&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;busting, and simple scenarios, the session empowers tenants to recognise when something isn&lt;/span&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;&amp;rsquo;&lt;/span&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;t right&amp;nbsp;&lt;/span&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;&amp;mdash;&lt;/span&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;&amp;nbsp;and what steps they can take.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black; text-decoration: underline;"&gt;Learning Outcomes:&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;1. Understand the core purpose of the Renters&amp;rsquo; Rights Act&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul type="disc" style="margin-top: 0cm;"&gt;
&lt;li class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Explain what the Act is trying to achieve&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Identify the key changes affecting private renters&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;2. Recognise their rights under the new tenancy system&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;ul type="disc" style="margin-top: 0cm;"&gt;
&lt;li class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Understand the new tenancy structure and how it affects security of tenure&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%; mso-list: l1 level1 lfo2; tab-stops: list 36.0pt;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Know what landlords and agents&amp;nbsp;&lt;i&gt;must&lt;/i&gt;&amp;nbsp;provide and when&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;3. Identify unlawful practices and know how to challenge them&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Spot illegal eviction, harassment, and non&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 130%; font-family: 'Cambria Math',serif; mso-bidi-font-family: 'Cambria Math';"&gt;‑&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;compliance&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Understand notice requirements and what makes a notice invalid&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Know what evidence to gather and how to escalate concerns&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;4. Understand repairs, safety, and property standards&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Know what landlords are responsible for&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Recognise how the new enforcement framework supports tenants&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Understand how to report issues effectively&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;5. Navigate rent increases and dispute processes&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Understand when and how rent can be increased&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Know what to do if a rent increase feels unfair or unaffordable&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;6. Know where to get help and support&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Identify trusted sources of advice&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Understand the role of the local authority and redress mechanisms&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"&gt;&lt;b&gt;Trainer Bio:&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"&gt;Our Tenant Trainer is a housing trainer with over 20 years&amp;rsquo; experience supporting tenants and landlords to understand their rights and responsibilities. They began their career at Shelter, where they spent seven years as a Senior Trainer developing and delivering training for housing advisers on homelessness, disrepair, and tenants&amp;rsquo; rights. That grounding in tenant advocacy continues to shape her clear, practical, and compassionate approach.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"&gt;They later founded a lettings agency and worked as a landlord and property investor, giving them a rare insight into how issues look from both sides of the housing system. Since 2014 they ran their own training company, delivering accessible, engaging sessions for organisations across the private and social housing sectors.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: 12pt; font-family: Aptos, sans-serif;"&gt;They have also held non&lt;span style="font-family: 'Cambria Math',serif; mso-bidi-font-family: 'Cambria Math';"&gt;‑&lt;/span&gt;executive roles with Nomad, a Sheffield charity supporting young people into safe housing. Their blend of tenant&lt;span style="font-family: 'Cambria Math',serif; mso-bidi-font-family: 'Cambria Math';"&gt;‑&lt;/span&gt;focused experience and sector&lt;span style="font-family: 'Cambria Math',serif; mso-bidi-font-family: 'Cambria Math';"&gt;‑&lt;/span&gt;wide knowledge makes her a trusted, relatable trainer for tenants who want to feel informed and confident navigating their housing rights.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Price on application Closed Chohorts only&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Next Course Dates:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Now taking bookings for 2026&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank" style="color: blue;"&gt;Click Here&lt;/a&gt;&amp;nbsp;to enquire and register your interest&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;strong&gt;Combined:&lt;/strong&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="font-size: 11pt;"&gt;Can be combined with tenant education on managing condensation in homes&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Find more DASH Training Courses here:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" title="Training Courses" target="_blank" style="color: blue;"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" title="Terms and Conditions" target="_blank" style="color: blue;"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/About/privacy" title="Privacy Policy" target="_blank" style="color: blue;"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;</description><pubDate>Thu, 01 Jan 2026 13:50:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/renters%E2%80%99-rights-act-%E2%80%93-tenant-awareness</guid></item><item><title>Damp, Mould and Healthy Homes – tenant awareness session </title><link>https://www.dashservices.org.uk:443/Contents/Item/Display/3356233</link><description>&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;1.5 hours - 2 hours&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Face to Face or Virtual&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Tenants &amp;amp; families of those renting (both social and privately renting)&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;This short session helps tenants understand what damp and mould are, why they happen, and what landlords are legally required to do under current housing standards and Awaab&amp;rsquo;s Law. The session also offers practical, gentle guidance on how tenants can reduce everyday moisture and report issues early &amp;mdash; without implying blame.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt; &lt;span style="font-size: 11pt; line-height: 115%;"&gt;The focus is on safety, confidence, and early action, using simple explanations, real&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria Math',serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: 'Cambria Math'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;‑&lt;/span&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;world examples, and myth&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 115%; font-family: 'Cambria Math',serif; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-bidi-font-family: 'Cambria Math'; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;‑&lt;/span&gt;&lt;span style="font-size: 11pt; line-height: 115%;"&gt;busting&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black; text-decoration: underline;"&gt;Learning Outcomes:&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;1. Understand what damp and mould are &amp;mdash; and why they matter&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Recognise the health impacts&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Understand the difference between condensation, penetrating damp, and rising damp&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Know why early reporting is important&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;2. Know their rights under Awaab&amp;rsquo;s Law and landlord obligations&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Understand the landlord&amp;rsquo;s duty to investigate and fix hazards&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Know expected response times and what &amp;ldquo;adequate action&amp;rdquo; looks like&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Recognise when a landlord is failing to meet legal standards&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;3. Identify signs of damp and mould in the home&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Spot early indicators before they worsen&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Understand what information to record when reporting&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;4. Understand how everyday activities contribute to moisture &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Learn how moisture builds up in normal daily life&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Understand how ventilation, heating, and household habits can help manage it&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; Recognise what is reasonable for tenants to do&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;5. Apply practical tips to reduce and manage moisture&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;Simple, low&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 130%; font-family: 'Cambria Math',serif; mso-bidi-font-family: 'Cambria Math';"&gt;‑&lt;/span&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;cost steps to reduce condensation&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; How to ventilate effectively in winter&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; How to manage drying clothes, cooking, and bathing moisture&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;6. Know how to report damp and mould effectively&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;What to say, what to record, and how to escalate&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;span style="font-size: 11.0pt; line-height: 130%;"&gt;&amp;bull; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; When to involve the local authority&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-bottom: 10.0pt; line-height: 130%;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;b&gt;Trainer Bio:&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Our Tenant Trainer is a housing trainer with over 20 years&amp;rsquo; experience supporting tenants and landlords to understand their rights and responsibilities. They began their career at Shelter, where they spent seven years as a Senior Trainer developing and delivering training for housing advisers on homelessness, disrepair, and tenants&amp;rsquo; rights. That grounding in tenant advocacy continues to shape her clear, practical, and compassionate approach.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;They later founded a lettings agency and worked as a landlord and property investor, giving them a rare insight into how issues look from both sides of the housing system. Since 2014 they ran their own training company, delivering accessible, engaging sessions for organisations across the private and social housing sectors.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;They have also held non&lt;span style="font-family: 'Cambria Math',serif; mso-bidi-font-family: 'Cambria Math';"&gt;‑&lt;/span&gt;executive roles with Nomad, a Sheffield charity supporting young people into safe housing. Their blend of tenant&lt;span style="font-family: 'Cambria Math',serif; mso-bidi-font-family: 'Cambria Math';"&gt;‑&lt;/span&gt;focused experience and sector&lt;span style="font-family: 'Cambria Math',serif; mso-bidi-font-family: 'Cambria Math';"&gt;‑&lt;/span&gt;wide knowledge makes her a trusted, relatable trainer for tenants who want to feel informed and confident navigating their housing rights.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Price on application we are only accepting 'Closed Chohorts' at this time&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Next Course Dates:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Now taking bookings for 2026&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;strong&gt;Combined:&lt;/strong&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="font-size: 11pt;"&gt;Can be combined with tenant education on Renters' Rights Act&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Find more DASH Training Courses here:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" title="Training Courses" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" title="Terms and Conditions" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/About/privacy" title="Privacy Policy" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Thu, 01 Jan 2026 13:46:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Contents/Item/Display/3356233</guid></item><item><title>Identifying illegal activity in residential property</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/identifying-illegal-activity-in-residential-property</link><description>&lt;style class="WebKit-mso-list-quirks-style"&gt;&lt;!--
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&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; 2 Hours&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Virtual OR Face to Face&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&lt;/span&gt;Local Authority Officers, Social Housing Providers, Landlords and Other Housing Professionals&amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;p class="MsoNormal"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;As front-line housing professionals we will invariably encounter some instances of illegal activity taking place in the properties which we let and manage. This may be identified through on-site inspections, or through dealings with occupiers. Our role is to escalate these issues to the relevant authorities whilst continuing to effectively manage the tenancy and keep our staff safe. In this session we will consider the legal and moral duties placed on us, how to protect ourselves, our colleagues and our tenants whilst ensuring that our organisation&amp;rsquo;s asset (the property) remains intact.&lt;/span&gt;&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Learning Outcomes:&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;Know the types of illegal activity that we may encounter when working with tenants; from cannabis farms, cuckooing, modern slavery and dealing with fire arms.&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;Understand &amp;lsquo;red flag&amp;rsquo; warning signs that front line officers need to look out for when carrying out site inspections and when working directly with occupiers&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;Know your legal and moral duties when illegal activity is suspected&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;Know the support available from partners and stake holders to assist in managing the situation&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;Understand how to protect ourselves, our colleagues and vulnerable occupiers from illegal activity&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/pre&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm 0cm 0cm 144pt; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-indent: -144pt; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Certification:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Attendance and knowledge check&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Enquire for details&lt;/a&gt;&amp;nbsp;- Closed Cohorts Only&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Face to Face Course Dates:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Enquire for details&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Online Course Dates:&lt;span&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Now taking bookings for 2026&lt;br /&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;br /&gt;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; font-size: 13px;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Find more DASH Training Courses here:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;&amp;nbsp; &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-size: 12pt;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Mon, 08 Dec 2025 15:18:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/identifying-illegal-activity-in-residential-property</guid></item><item><title>Dealing with Harassment and Illegal Eviction Course</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/dealing-with-harassment-and-illegal-eviction-course</link><description>&lt;p class="MsoNormal"&gt;&lt;b&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-size: 12.0pt; line-height: 107%;"&gt;Overview. &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Regulation of the Private Rented Sector is moving rapidly up the agenda for government plans to increase efficient activities of local authorities. &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Clause 58 of the Renter&amp;rsquo;s Reform Bill when it is enacted will place a duty of local authorities to investigate and enforce a range of housing breaches, including the protection from Eviction Act 1977, which only provides the power for councils to take action. Clause 58 will be a landmark change for councils across England, requiring a reinvigoration of skills and knowledge that have been declining in the past 7 years. &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;We are so pleased to offer this course which has been created and delivered by a Tenancy relations Officer with 33 years&amp;rsquo; experience in dealing with harassment and illegal eviction.&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Ben has over 20 years exclusively training local authority frontline housing services staff, is unique and timely. One has been commissioned by Legal Action Group Publications to write the UKs first book on dealing with harassment and illegal eviction for frontline workers. Due to be published early in 2024 &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;b&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-size: 12.0pt; line-height: 107%;"&gt;Modules Covered&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;The foundations of security of tenure&lt;/li&gt;
&lt;li&gt;The rights of sub-tenants explained&lt;/li&gt;
&lt;li&gt;Clarifying the requirements for a landlord&amp;rsquo;s resident status&lt;/li&gt;
&lt;li&gt;Harassment defined as both a civil and criminal offence&lt;/li&gt;
&lt;li&gt;Illegal eviction defined as both a civil and criminal offence:&lt;/li&gt;
&lt;li&gt;Civil routes to redress available to tenants&lt;/li&gt;
&lt;li&gt;Criminal routes to redress available to local authority:&lt;/li&gt;
&lt;li&gt;Practical solutions to resolve problems:&lt;/li&gt;
&lt;li&gt;Longer term sanctions:&lt;/li&gt;
&lt;/ul&gt;
&lt;p class="MsoListParagraphCxSpMiddle" style="text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;b&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-size: 12.0pt; line-height: 107%;"&gt;About the course:&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;A full training manual will be provided that acts more as a resource/reference book and will contain much more information than we will be able to cover on the day but it us useful to have. &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;This course also comes with a range of toolkits and standard letter templates that enable the officer to follow a defined process in dealing with everything from threatened illegal evictions, disconnection of utilities and seizing of a tenant&amp;rsquo;s possessions &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;b&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-size: 12.0pt; line-height: 107%;"&gt;About the trainer: &lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Ben Reeve Lewis became a Tenancy Relations Officer on Feb 2nd 1990 and a trainer of the subject since 2000. He trains frontline housing staff exclusively and having spent an entire career in this specialist field is probably the most experienced person in the UK. He co-founded Safer Renting in 2015 and is now the Strategy Manager for a team of 14 supplying a TRO service to 13 London boroughs and is visiting lecturer in housing law for Middlesex University, so he has the legal knowledge and a lifetime&amp;rsquo;s experience in the practical application for local authority officers in a multi-disciplinary framework.&lt;b&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-size: 12.0pt; line-height: 107%;"&gt;&lt;o:p&gt;&lt;span style="text-decoration-line: none;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;b&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-size: 12.0pt; line-height: 107%;"&gt;&lt;o:p&gt;&lt;span style="text-decoration: none;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;b&gt;&lt;span style="text-decoration: underline;"&gt;&lt;span style="font-size: 12.0pt; line-height: 107%;"&gt;Dates and Costs&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;o:p&gt;&lt;span style="font-family: 'Century Gothic', sans-serif; font-size: 12px;"&gt;&amp;pound;195.00 non DASH subscribing Local Authorities, &amp;pound;150 DASH subscribing Local Authorities rate per delegate&lt;/span&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Now taking bookings for 2026&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Find more DASH Training Courses: &lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Terms and Conditions: &lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Disclaimer: &amp;nbsp;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;However, you should note that content is for general information only. &amp;nbsp;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation. &amp;nbsp;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/p&gt;
&lt;p class="MsoNormal"&gt;To view the DASH Services Privacy Notice: &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/p&gt;</description><pubDate>Sat, 01 Nov 2025 11:47:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/dealing-with-harassment-and-illegal-eviction-course</guid></item><item><title>Introduction to Social Housing  </title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/introduction-to-social-housing</link><description>&lt;style class="WebKit-mso-list-quirks-style"&gt;&lt;!--
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--&gt;&lt;/style&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; 1 full day&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Virtual OR Face to Face&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;Those new to Social Housing,&amp;nbsp;&lt;/span&gt;Local Authority Officers and other Housing Professionals wishing to increase their profressional knowledge&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;This
course will provide an overview of social housing enabling those who attend to
familiarise themselves with the key purpose of social housing and its typical
operations. We will look at the history of housing, current practices, and how
it differs from other sectors. We will consider the main tenancy types provided
by social housing providers and how this compares to the wider market. We will
consider the importance of customer service and tenancy engagement and how
these fit in with the Regulator of Social Housing standards. We will also
explore some of the challenges faced by the sector and how these can be
overcome.&lt;/span&gt;&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Learning Outcomes:&lt;br /&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Understand the purpose and functions of social housing today &amp;ndash; how does it compare to other tenure types&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Learn the history of how and why we have social housing and how this has changed and developed over time&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Provide an overview of the funding of social housing &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Consider the rights and responsibility of both tenants and landlords in the sector&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Consider the relationships with internal and external partners that social housing organisation need to thrive&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Consider common housing management functions such as asset management and tenancy sustainment&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Common occupancy agreements &amp;ndash; including secure, assured, assured shorthold tenancies&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Tenants&amp;rsquo; statutory and common law rights, including rights to assign, exchange and succeed to a tenancy&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;The importance of customer satisfaction, tenancy engagement and how this fits in with the Regulator of Social Housing requirements&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm 0cm 0cm 144pt; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-indent: -144pt; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Certification:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Attendance and knowledge check&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;Closed Cohorts only:&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank" style="font-family: Arial, sans-serif;"&gt;Enquire for details&lt;/a&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Face to Face Course Dates:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span&gt;&amp;nbsp;No&lt;/span&gt;w taking bookings for 2026&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Online Course Dates:&lt;span&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span&gt;No&lt;/span&gt;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;w taking bookings for 2026&lt;br /&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Find more DASH Training Courses here:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;&amp;nbsp; &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-size: 12pt;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Wed, 22 Oct 2025 14:08:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/introduction-to-social-housing</guid></item><item><title>How to manage Houses in Multiple Occupancy (HMO)</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/how-to-manage-houses-in-multiple-occupancy-hmo</link><description>&lt;style class="WebKit-mso-list-quirks-style"&gt;&lt;!--
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&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; 1 full day or 1/2 Day depending on client requirments&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Virtual OR Face to Face. Closed Cohorts only&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;Landlords or other&amp;nbsp;&lt;/span&gt;Housing Professionals who manange properties in England&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;p class="MsoNormal"&gt;In recent years we have seen a rise in HMO in both the private and social sectors &amp;ndash; it offers an affordable housing solution for many and when provided by social landlords, it may also be in tandem with support packages. Managing HMO&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;p class="MsoNormal"&gt;comes with increased regulation, both in terms of the standards of the property and the management functions. This training session identifies some of the key difference with managing HMO in comparison to single lets.&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Learning Outcomes&lt;br /&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;ul style="margin-top: 0cm;" type="disc"&gt;
&lt;li class="MsoNormal"&gt;Understand the definition of HMO and licensing requirements&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Understand HMO Management Regulations and the additional layer of obligations placed on landlords&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Understand amenity standards, minimum room sizes and licence conditions&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Know the additional fire safety requirements of HMO&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Explore some of the management issues with HMO and how to overcome them.&lt;/li&gt;
&lt;/ul&gt;
&lt;pre class="MsoNormal" style="margin: 0cm 0cm 0cm 144pt; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-indent: -144pt; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Certification:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Attendance and knowledge check&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; Closed cohorts only&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank" style="font-family: Arial, sans-serif;"&gt;Enquire for details&lt;/a&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Face to Face Course Dates: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Now taking bookings for 2026&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Online Course Dates:&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span&gt;Now taking bookings for 2026&lt;/span&gt;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;&lt;br /&gt;&lt;/a&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="color: black;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Find more DASH Training Courses here:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;&amp;nbsp; &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-size: 12pt;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Mon, 13 Oct 2025 13:54:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/how-to-manage-houses-in-multiple-occupancy-hmo</guid></item><item><title>Tenancy Management in Social Housing </title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/tenancy-management-in-social-housing</link><description>&lt;style class="WebKit-mso-list-quirks-style"&gt;&lt;!--
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&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; Full Day&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Virtual OR Face to Face&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;SOCIAL HOUSING &amp;amp;&amp;nbsp;&lt;/span&gt;Local Authority Officers only&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;p class="MsoNormal"&gt;Social landlords can offer a myriad of tenancy types to prospective occupiers and with that come a myriad of rights and responsibilities. This session begins by exploring the basics of security of tenure, including a good look at secure, assured and assured shorthold tenancies. We then consider the rights and obligations associated with each tenancy type and how this relates to the various in-tenancy changes that may need to occur.&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Learning Outcomes:&lt;br /&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US"&gt;Back to basics - Understand the distinction between a licence and a tenancy&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US"&gt;Understand the key tenancy types offered by social landlords including secure, assured and assured shorthold, knowing when and how they should be issued. &lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US"&gt;Understand how internal policies and contracts can enhance upon these rights. &lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Understand the varying rights to succession, assignment and subletting for each tenancy type&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Understand how tenants can terminate tenancies through NTQ and what happens when occupiers are left behind in situ. &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Know how to respond and process the death of a tenant&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Discuss use and occupation charges and local policy/procedure&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Understand the basics of terminating the different tenancy types and &lt;span lang="EN-US"&gt;how to manage breach of contracts, including evidence required to support the tenancy management process.&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;&lt;span lang="EN-US"&gt;Explore how to effectively manage low level ASB and how this feeds in to other tenancy breaches&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 18.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo1;"&gt;&lt;span lang="EN-US"&gt;&lt;span style="font-family: Symbol;"&gt;&amp;middot;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span lang="EN-US"&gt;Explore&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style="font-family: Aptos, sans-serif; text-indent: 0px;"&gt;the needs of customers who are experiencing vulnerability and how social landlords may need to adapt their service delivery to meet need.&lt;/span&gt;&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm 0cm 0cm 144pt; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-indent: -144pt; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Certification:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Attendance and knowledge check&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Enquire for details&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Face to Face Course Dates:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Enquire for details&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Online Course Dates:&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Now taking bookings for 2026&lt;br /&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your details&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="color: black;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Find more DASH Training Courses here:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;&amp;nbsp; &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-size: 12pt;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Tue, 07 Oct 2025 14:12:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/tenancy-management-in-social-housing</guid></item><item><title>Maintaining Professional Boundaries</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/maintaining-professional-boundaries</link><description>&lt;style class="WebKit-mso-list-quirks-style"&gt;&lt;!--
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&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; 2.5 hours&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Virtual OR Face to Face&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&lt;/span&gt;Local Authority Officers and other Housing Professionals&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;As
social housing providers, many of our customers are vulnerable with support
needs and housing professionals need the skills and behaviours to be able to
respond appropriately. But in a fast-paced environment, with often stretched
resources, staff can sometimes face the blurred line of where their remit
should start and end. In this session, we will consider the importance of
recognising and maintaining professional boundaries&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Learning Outcomes:&lt;br /&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;ul style="margin-top: 0cm;" type="disc"&gt;
&lt;li class="MsoNormal"&gt;&lt;span lang="EN-US"&gt;Understand why maintaining professional boundaries is important for us and the customer&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;&lt;span lang="EN-US"&gt;Explore our own boundaries &amp;ndash; where do we draw the line? &lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;&lt;span lang="EN-US"&gt;&amp;nbsp;Know the impact of stress on our capacity to maintain boundaries&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;&lt;span lang="EN-US"&gt;Discuss social media and the blurred lines of home and work&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;&lt;span lang="EN-US"&gt;Explore banter in the workplace &amp;ndash; when it&amp;rsquo;s acceptable and when it&amp;rsquo;s not&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;&lt;span lang="EN-US"&gt;How our unconscious biases effect our behavior&lt;/span&gt;&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm 0cm 0cm 144pt; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-indent: -144pt; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Certification:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Attendance and knowledge check&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Enquire for details&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Face to Face Course Dates:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span&gt;&amp;nbsp;Now taking bookings for 2026&lt;/span&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Online Course Dates:&lt;span&gt;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Now taking bookings for 2026&lt;br /&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="color: black;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Find more DASH Training Courses here:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;&amp;nbsp; &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-size: 12pt;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Tue, 30 Sep 2025 14:03:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/maintaining-professional-boundaries</guid></item><item><title>Terminating Tenancies </title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/terminating-tenancies</link><description>&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Full Day&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Face to Face or Virtual&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Landlords and Agents&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-size: 12pt; line-height: 115%;"&gt;Termination of tenancies is usually a last-ditch option for many landlords. However, occasionally there is no other option once all support has been exhausted. This course can be tailored to suit your requirements from terminating Assured tenancies to the pitfalls of terminating Secure tenancies. This course will take you through gathering evidence for serving notice, grounds for possession and how to issue proceedings in court.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-size: 12pt; line-height: 115%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Learning Outcomes:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-size: 12pt;"&gt;Understand how the Renter&amp;rsquo;s Rights Act will change tenure across both the PRS and social sector&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size: 12pt;"&gt;Explore mandatory and discretionary grounds for the different tenancy types&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size: 12pt;"&gt;Understand the many requirements that need to be met in order to serve a valid notice.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size: 12pt;"&gt;Explore applying to court for possession, the evidence required and the pitfalls that landlords may encounter&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size: 12pt;"&gt;What to expect from a hearing and how to present a case to court to achieve the best outcome.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size: 12pt;"&gt;Tenant&amp;rsquo;s defences and how to prepare for them.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size: 12pt;"&gt;The types of orders the courts can make.&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style="font-size: 12pt;"&gt;How to obtain a bailiff&amp;rsquo;s warrant for eviction and what to expect on the day of the eviction&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Price on application - closed cohorts only&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Next Course Dates:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" title="Click Here" target="_blank" style="font-family: Calibri, sans-serif;"&gt;Click Here&lt;/a&gt;&amp;nbsp;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Booking Enquiries:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" title="Click Here" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Find more DASH Training Courses here:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" title="Training Courses" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" title="Terms and Conditions" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/About/privacy" title="Privacy Policy" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Tue, 23 Sep 2025 14:01:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/terminating-tenancies</guid></item><item><title>Comprehensive Fire Safety Training Course (2 Days)</title><link>https://www.dashservices.org.uk:443/Training/TrainingCourses/ComprehensiveFireSafety</link><description>&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;2 days&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Face to Face&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Local Authority Officers and Housing Professionals&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;This course covers the basic principles of fire legislation and fire safety (Fire Safety Act 2021 and Building Safety Act 2022 &amp;amp; Smoke and Carbon Monoxide (amendment) Regulations 2022) and includes practical exercises to identify risks, precautions and evacuation strategies.&amp;nbsp;&amp;nbsp;Building scenarios covered include single family dwellings, blocks of flats and flats above shops. &amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Learning Outcomes:&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm 0cm 0cm 36pt; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;ul type="disc" style="margin-bottom: 0cm; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; margin-top: 0cm;"&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Understand fire legislation within the UK.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Describe the principles of fire, ignition, types of fire and spread.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Identify passive and active fire precautions and effective means of escape from fire.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Recognise how to manage fire safety in single family dwellings and common areas of blocks of flats.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Recognise fire risks in flats and houses.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Understand the application of HHSRS in flats, HMOs and common areas of flats.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Understand HMO Licensing and fire safety management.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Describe fire risk assessments for HMOs and common areas with evacuation strategies.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Recognise fire precautions in HMOs and poorly converted flats, including flats above shops.&lt;o:p&gt;&lt;/o:p&gt;&lt;/span&gt;&lt;/li&gt;
&lt;li class="MsoNormal" style="color: black; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Understand why fire safety is a joint responsibility.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span face="Calibri, sans-serif" size="3" style="font-family: Calibri, sans-serif; font-size: medium;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Certification:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Attendance and knowledge check&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Members &amp;pound;425 / Non Members &amp;pound;495&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&lt;strong&gt;Next Course Dates:&lt;/strong&gt; Thursday 26 &amp;amp; Friday 27th March 2026&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank" style="font-family: Calibri, sans-serif;"&gt;Click Here&lt;/a&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt; to enquire and register your interest&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Booking Enquiries:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&lt;a href="mailto:dashtraining@derby.gov.uk"&gt;dashtraining@derby.gov.uk&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Find more DASH Training Courses here:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" title="Training Courses" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" title="Terms and Conditions" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Disclaimer:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;** Please note this course is not designed as a full Fire Risk Assessment training package **&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Wed, 10 Sep 2025 11:41:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/TrainingCourses/ComprehensiveFireSafety</guid></item><item><title>Mediation and Negotiation Skills in the Housing Sector</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/mediation-and-negotiation-skills-in-the-housing-sector</link><description>&lt;style class="WebKit-mso-list-quirks-style"&gt;&lt;!--
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&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; Full Day&amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Virtual OR Face to Face&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&lt;/span&gt;Local Authority Officers, Social Housing Providers, Landlords and Other Housing Professionals&amp;nbsp; &amp;nbsp;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;p class="MsoNormal"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;Conflict in the workplace can arise in many ways; from interpersonal conflict between staff, to managing client expectations. Being able to identify an escalating situation and then negotiate a resolution is an essential skill for housing professionals. This session will explore different techniques in mediating conflict in the housing sector&lt;/span&gt;&lt;/p&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span style="font-size: 12.0pt; line-height: 115%; font-family: 'Aptos',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Aptos; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-GB; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;br /&gt;Learning Outcomes:&lt;br /&gt;&lt;br /&gt;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Understand the terms mediation, negotiation and conflict management and how they apply in frontline housing&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Understand the importance of core values when dealing with conflict&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Explore communication strategies that can be used to diffuse a situation:&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo2;"&gt;&lt;!--[if !supportLists]--&gt;1.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;The power of listening skills&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo2;"&gt;&lt;!--[if !supportLists]--&gt;2.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;The calibrated questions &amp;ndash; how to say No without saying No. &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo2;"&gt;&lt;!--[if !supportLists]--&gt;3.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;Recognise communication mishaps&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l0 level1 lfo2;"&gt;&lt;!--[if !supportLists]--&gt;4.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;Tone says it all &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Explore our own triggers and understand when someone else has been triggered and how these impact on negotiations&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Understand the human need to reciprocate and how this can impact mediations&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Understand the 7 steps of negotiation; &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l2 level1 lfo3;"&gt;&lt;!--[if !supportLists]--&gt;1.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;Mindset&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l2 level1 lfo3;"&gt;&lt;!--[if !supportLists]--&gt;2.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;Communication&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l2 level1 lfo3;"&gt;&lt;!--[if !supportLists]--&gt;3.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;Connection&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l2 level1 lfo3;"&gt;&lt;!--[if !supportLists]--&gt;4.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;The &amp;lsquo;F&amp;rsquo; Bomb&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l2 level1 lfo3;"&gt;&lt;!--[if !supportLists]--&gt;5.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;Anchors&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l2 level1 lfo3;"&gt;&lt;!--[if !supportLists]--&gt;6.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;Understand it&amp;rsquo;s a Team Sport &amp;ndash; the importance of consensus&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 72.0pt; text-indent: -18.0pt; mso-list: l2 level1 lfo3;"&gt;&lt;!--[if !supportLists]--&gt;7.&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;!--[endif]--&gt;Gain commitment&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Compare these 7 steps to the Harvard 7 elements of negotiation &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;Apply these strategies to real conflict situations&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;How to understand and manage Anger &amp;ndash; smoke and mirrors for other emotions&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin-left: 36.0pt; text-indent: -18.0pt; mso-list: l1 level1 lfo1; tab-stops: list 36.0pt;"&gt;&lt;!--[if !supportLists]--&gt;&lt;span style="font-family: 'Arial',sans-serif; mso-fareast-font-family: Arial;"&gt;&amp;bull;&lt;span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';"&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;/span&gt;&lt;/span&gt;&lt;!--[endif]--&gt;How to overcome and challenge fixed beliefs in ourselves and in others&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style="font-family: Aptos, sans-serif; font-size: 12pt; text-indent: -18pt;"&gt;Explore ways to manage empathy fatigue&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm 0cm 0cm 144pt; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; text-indent: -144pt; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Certification:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;Attendance and knowledge check&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Enquire for details&lt;/a&gt;&amp;nbsp;- Closed Cohorts Only&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Face to Face Course Dates:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span&gt;&amp;nbsp;Now taking bookings for 2026&lt;/span&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Next Online Course Dates:&lt;span&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;span&gt;Now taking bookings for 2026&lt;br /&gt;&lt;/span&gt;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Booking Enquiries:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;span&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span style="color: black;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="mailto:dashtraining@derby.gov.uk" style="color: #96607d; text-decoration: underline;"&gt;dashtraining@derby.gov.uk&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Find more DASH Training Courses here:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/pre&gt;
&lt;pre class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: 'Times New Roman', serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Arial, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/pre&gt;
&lt;p&gt;&lt;b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-size: 12pt; font-family: Arial, sans-serif;"&gt;&amp;nbsp; &lt;a href="https://www.dashservices.org.uk/About/privacy" target="_blank"&gt;Click here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-size: 12pt;"&gt;&lt;span style="font-family: Arial, sans-serif;"&gt;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;br /&gt;&lt;/a&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Tue, 09 Sep 2025 14:16:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/mediation-and-negotiation-skills-in-the-housing-sector</guid></item><item><title>Professional Curiosity</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/professional-curiosity</link><description>&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Duration:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;2 hours&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Delivery Method:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Face to Face or Virtual&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Who is this course for?&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Local Authority Officers, Social Housing Providers and Other Housing Professionals&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Course Content:&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;A lack of professional curiosity is a common theme among serious case reviews, especially those involving children and vulnerable adults. In this session we will explore the barriers to professional curiosity and how we need to challenge these barriers and assumptions. We will then explore what it means to be professionally curious &amp;ndash;at risk individuals rarely just &amp;lsquo;open up&amp;rsquo; and communicate their problems &amp;ndash; so we as professionals must be curious, observant and employ strong listening skills.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-size: 12pt; line-height: 115%;"&gt; &lt;span style="font-size: 12pt; line-height: 115%;"&gt;This session uses action learning sets and scenarios, giving learners the opportunity to reflect on own practice.&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-size: 12pt; line-height: 115%;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Learning Outcomes:&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;ul style="margin-top: 0cm;" type="disc"&gt;
&lt;li class="MsoNormal"&gt;Review some of the serious cases highlighting the lack of professional curiosity with a reminder on internal policies such as safeguarding&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Define professional curiosity and its importance in housing&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Understand how curiosity leads to legal duties (e.g. HHSRS, safeguarding, Awaab&amp;rsquo;s&amp;rsquo; law)&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Apply curiosity skills to tenant engagement and property inspections&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Using the 4P model, recognise indicators of hidden harm, poor living conditions, and unmet needs&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Use questioning and observation to explore issues without making assumptions&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Reflect on own biases and barriers to curiosity.&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Pricing:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Price on application - closed cohorts only&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Next Course Dates:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp;Now taking bookings for 2026&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquiry and register your interest&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Booking Enquiries:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" title="Click Here" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Find more DASH Training Courses here:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Available-Training-Courses" title="Training Courses" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;Terms and Conditions:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/terms" title="Terms and Conditions" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;Disclaimer: &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;&amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp; &amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;However, you should note that content is for general information only.&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;/span&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="margin: 0cm; font-size: medium; font-family: Aptos, sans-serif; caret-color: #000000; color: #000000; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; background: white;"&gt;&lt;span style="font-family: Calibri, sans-serif; color: black;"&gt;The use you make of the information and services provided is your responsibility and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal" style="font-size: medium; background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;"&gt;&lt;b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;To view the DASH Services Privacy Notice:&lt;/span&gt;&lt;/b&gt;&lt;span style="font-family: Calibri, sans-serif;"&gt;&amp;nbsp;&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/About/privacy" title="Privacy Policy" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/span&gt;&lt;/p&gt;
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--&gt;&lt;/style&gt;</description><pubDate>Mon, 08 Sep 2025 14:06:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/professional-curiosity</guid></item><item><title>FREE Renters Rights Bill Online Training Course</title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/free-renters-rights-bill-online-training-course</link><description>&lt;p class="MsoNormal"&gt;&lt;b&gt;Local Authorities, Landlords, Letting Agents &amp;amp; Housing Professionals!&lt;o:p&gt;&lt;/o:p&gt;&lt;/b&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;br /&gt; Big changes are coming with the &lt;b&gt;Renters&amp;rsquo; Rights Bill&lt;/b&gt; &amp;mdash; are you ready?&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;DASH Services has launched a &lt;b&gt;FREE online training tool&lt;/b&gt; to help you explore the Renters' Rights Bill: &lt;a href="https://dashtraining.org.uk/?"&gt;DASH Online Learning&lt;/a&gt;.&amp;nbsp; A massive thank you to Jeremy Manners from RH Global for his brilliant input into this course.&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;This &lt;b&gt;FREE&lt;/b&gt; training is delivered in two parts to help you navigate these changes: &lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Part 1 covers:&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;ul style="margin-top: 0cm;" type="disc"&gt;
&lt;li class="MsoNormal"&gt;Abolition of Section 21 Notices and Fixed Term Tenancies&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Grounds for Possession&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Rent - Prohibition of Rent in Advance, Rent Increases and Ban on Rental&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Bidding, Pets, Prohibition of Rental Discrimination&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Written Statement of Terms &amp;amp; Implementation&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p class="MsoNormal"&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Part 2 covers:&lt;o:p&gt;&lt;/o:p&gt;&lt;/p&gt;
&lt;ul style="margin-top: 0cm;" type="disc"&gt;
&lt;li class="MsoNormal"&gt;Awaab's Law&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;PRS Ombudsman&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;PRS Database&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Decent Homes Standard&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;li class="MsoNormal"&gt;Strengthened Enforcement inc. RROs&lt;o:p&gt;&lt;/o:p&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p class="MsoNormal"&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Self-paced.&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Online.&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Expert-led.&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Certificate included.&lt;/p&gt;
&lt;p class="MsoNormal"&gt;Enrol now:&amp;nbsp;&lt;o:p&gt;&lt;/o:p&gt;&lt;a href="https://dashtraining.org.uk/course/"&gt;Renters Rights Act FREE E-learning&lt;/a&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;o:p&gt;&amp;nbsp;&lt;/o:p&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;/p&gt;</description><pubDate>Wed, 25 Jun 2025 14:00:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/free-renters-rights-bill-online-training-course</guid></item><item><title>HHSRS Refresher Course (1 day) </title><link>https://www.dashservices.org.uk:443/Training/Available-Training-Courses/hhsrs-refresher-course-1-day</link><description>&lt;p&gt;&lt;strong&gt;Training for Local Authority Officers, Housing Association staff &amp;amp; Other Housing Professionals&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;This course will benefit anyone who has completed the HHSRS Core Competency Core (2day) within the last 5 years but has not been using it regularly&amp;nbsp;&lt;/p&gt;
&lt;p&gt;The Housing Health and Safety Rating System (HHSRS) was developed as a component of the Housing Act 2004 to replace the Fitness Standard. It has been in force since 2006 but has been given more bite due to the introduction of the Housing (Fitness for Habitation) Act 2018.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Who should attend?&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Colleagues and their managers who either need to assess properties, or who visit them as part of their role to help them identify defects and hazards that may exist in the home.&lt;/p&gt;
&lt;p&gt;Registered Providers use the course to help minimise or prevent risks and subsequent claims from tenants.&lt;/p&gt;
&lt;p&gt;The course will help organisations come to terms with the practical application and implications of the Housing (Fitness for Habitation) Act 2018 and learn how it is interlinked with HHSRS.&lt;/p&gt;
&lt;p&gt;By the end of this course, participants will understand the principles behind the Housing Health and Safety Rating System and will understand how to identify deficiencies and defects that could cause harm to the occupants.&lt;/p&gt;
&lt;p&gt;Please note this is a Refresher course and does not replace the formal 2 day HHSRS core competency qualification (please see our two day core competency course&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/Training/Training-Courses/hhsrs-competency"&gt;DASH Services - HHSRS Core Competency&lt;/a&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Use the &lt;a href="https://forms.cloud.microsoft/e/1xAmPKzwxm?origin=lprLink" target="_blank"&gt;DASH HHSRS Course Finder&lt;/a&gt; to check this is the right course for you.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Course delivery&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Available online or in-person&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Certification&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Delegates will receive a certificate of attendance from DASH. This course provides evidence that a delegate has attended training and has demonstrated an acceptable understanding through their participation in course discussions.&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;The course covers:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;/p&gt;
&lt;p&gt;* An Overview of the HHSRS Operating guidance for all 29 Hazards&lt;/p&gt;
&lt;p&gt;* The HHSRS Operating Guidance Annexes&lt;/p&gt;
&lt;p&gt;* Revision of HHSRS Update&lt;/p&gt;
&lt;p&gt;* Additional Guidance to consider&lt;/p&gt;
&lt;p&gt;* Practical scoring exercises to boost confidence&lt;/p&gt;
&lt;p&gt;* Lots of healthy discussion&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Cost:&amp;nbsp;&lt;/strong&gt;&lt;strong&gt;&amp;nbsp;&amp;pound;295.00&amp;nbsp;&lt;/strong&gt;&lt;strong&gt;per delegate&amp;nbsp; (&amp;pound;250&lt;/strong&gt;&lt;strong&gt;.00 for Local Authorities who pay an annual DASH membership)&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Now taking bookings for 2026&lt;/p&gt;
&lt;p&gt;&lt;a href="https://forms.office.com/e/6heJfaEgWn?origin=lprLink" target="_blank"&gt;Click Here&lt;/a&gt; to enquire and register your interest. &amp;nbsp;Closed cohort bookings are also available.&lt;/p&gt;
&lt;p&gt;To View DASH Terms and Conditions: &lt;a href="https://www.dashservices.org.uk/Training/terms" target="_blank"&gt;Click Here&lt;/a&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;span style="font-size: 8.0pt; font-family: 'Century Gothic',sans-serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; color: #1f497d; mso-fareast-language: EN-GB; mso-no-proof: yes;"&gt;To view the DASH Services Privacy Notice&amp;nbsp;&lt;a href="https://www.dashservices.org.uk/About/privacy"&gt;&lt;span style="color: blue;"&gt;Click Here&amp;nbsp;&lt;/span&gt;&lt;/a&gt;&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p class="MsoNormal"&gt;&lt;span style="font-size: 8.0pt; font-family: 'Century Gothic',sans-serif; mso-fareast-font-family: Calibri; mso-bidi-font-family: Calibri; color: #1f497d; mso-fareast-language: EN-GB; mso-no-proof: yes;"&gt;Disclaimer: &amp;nbsp;We always aim to ensure that all content is as accurate and valid as we can make it. &amp;nbsp;However, you should note that content is for general information only. We cannot guarantee that the information, documents, forms and advice provided will always be the most suitable for your particular situation. &amp;nbsp;The use you make of the information and services provided is your responsibilty and we cannot accept liability for any circumstances resulting from your use of DASH Services, Derby City Council.&lt;/span&gt;&lt;/p&gt;</description><pubDate>Fri, 13 Jun 2025 17:38:00 GMT</pubDate><guid isPermaLink="true">https://www.dashservices.org.uk:443/Training/Available-Training-Courses/hhsrs-refresher-course-1-day</guid></item></channel></rss>